At NFM we are committed to serving our customers as illustrated by the following Customer Service guidelines:
We recognized the need to become customer focused given the local and international competitiveness of the liberalized environment in which we operate.
Our Customer Service Representatives are trained to provide superior service to the supermarket trade, feed depots and farmers. In particular, our feed representatives provide our customers with effective solutions from our range of quality feeds.
Our Merchandising team ensures that our food product displays are maximized in the supermarkets so that our products are within easy reach of our valued customers.
Customer Service Assistants (Technical) provide technical advice and solutions to the Bakeries and Food Service operators of the country as we recognize that the need for technical support in these areas is crucial to our customers' businesses.
Our emphasis on total customer satisfaction ensures that feedback from customers is transmitted throughout the company to develop appropriate corrective action and maintain quality standards. A Customer Action Report is sent to the Quality Department for follow up on customer concerns in an effort to resolve their issues expeditiously.
In certain geographic areas we have hired the services of Distributors and Sub-distributors for both food and feed related products. They operate under guidelines and policies outlined by NFM and are committed towards providing the same quality service which customers expect from a leader in the food and feed industries.
We want to hear from you. Please email us your comments to nfm@nfm.co.tt