Who we are
National Flour Mills (NFM) engages in the flour milling and feed milling industry of Trinidad and Tobago.
NFM commenced trading activities in 1966 as Trinidad Flour Mills, which was then owned and operated by a group of local and foreign shareholders. NFM was incorporated on September 30, 1972, with the Government of Trinidad and Tobago holding the majority of the issued share capital; minority holdings were held by two foreign investors – Inter Continental Grain Company and Maple Leaf Limited. The shareholdings of these two foreign investors were purchased by the Government of Trinidad and Tobago in 1980, thus NFM became a wholly owned State Enterprise.
In 1995 NFM became a Public Limited Liability Company when its shares were sold on the open market and listed on the Trinidad and Tobago Stock Exchange. To date, 49% of its shareholding is owned by the public and 51% by the Government of Trinidad and Tobago.
To be the most trusted food and feed manufacturer in the region
To be the most trusted food and feed manufacturer in the region.
We will feed the region by:
• Meeting and exceeding global food safety standards
• Value for money offerings
• Fairness and equity in treating with our employees
• Customer Focus
• Growth Mindset
The Board of Directors, Management and Staff of National Flour Mills Limited are committed to providing safe food and quality products for its customers by sourcing, manufacturing and distributing an expanding range of universally acclaimed products.
The company demonstrates its commitment to Food Safety and Quality through the establishment of clear corporate objectives in line with the relevant food safety and quality statutory and regulatory requirements, the implementation of its Safe Quality Food (SQF) system, communication of pertinent information to stakeholders and continual evaluation of the SQF system to improve effectiveness.
The company’s Food Safety and Quality Policy is implemented and maintained through its SQF system, strong and effective leadership and the involvement of all stakeholders. The Food Safety and Quality system is continually audited to ensure its compliance and effectiveness and is reviewed annually to ensure that both product safety and quality consistently exceeds our customer expectations.
Senior management continuously evaluates the food system through staff meetings, management review meetings and feedback from our customers and employees.
It is the policy of NFM to conduct its business practices in accordance with the highest ethical standards. Bribery and corruption will not be condoned. Every effort will be made to ensure that:
• Our products are produced to specifications and in conformance with the customers’ requirement;
• The quality of raw materials used are fit for the purpose intended;
• Customer credit terms are fair;
• Customer complaints are treated in a timely courteous manner;
NFM has a whistle blower policy with anonymous reporting via here and a 24-hour TOLL FREE Hotline 1-855-FRAUD-HL or 1-855-372-8345.
The company’s product range for human consumption comprises of wheat-based products such as all-purpose flour, bakers flour, whole wheat flour, cake flour, self rising flour, wheat germ, wheat bran and wheat cereal. Its dry mix operations manufactures products such as pholourie mix, split peas powder, baking powder, custard powder and icing sugar.
Its feed milling and packaging division manufactures feeds for broilers, layers, ducks, goats, dairy, sheep, pigs, horses, fishes, rabbits, tilapia, puppies and dogs.
Within the trading and distribution portfolio, the company sells parboiled rice, brown rice, soyabean oil, instant ginger tea, coconut milk powder and instant yeast.
Pioneers of Total Quality Management (TQM) in Trinidad and Tobago, NFM attained ISO certification in 1994. In early 2008, we successfully converted our ISO 9001:2000 to ISO 001:2008. Ongoing commitment to improved food quality standards has also seen the implementation of Hazard Analysis and Critical points (HACCP) control measures that have enabled NFM to work with top food commercial companies in the region. Our brands such as Ibis, Lotus, good “N” natural, Lion, Hibiscus and National Feeds have become synonymous with high quality standard.
In addition to our local distribution network throughout Trinidad and Tobago, our export thrust has seen our products penetrate regional and extra-regional markets: Barbados, Belize, Dominica, Grenada, Guyana, Jamaica, St. Vincent, St. Lucia, Suriname, Canada and USA.
NFM’s business strategy of combining sustained technological improvements, capacity expansion, enhanced customer relations and superior products has allowed the company to withstand challenges in the markets it serves. The organisation has adopted a continuous improvement programme that has put it on a path increased sustainability.